WHAT ARE MY PAYMENT OPTIONS?

Credit Cards - We accept American Express, Discover, MasterCard and Visa.

Personal Checks, Cashier's Checks, and Money Orders - Please print your shopping cart and send it with your payment to:

Rahfurniture.com
Attn: Orders
17014 W Magnolia St.
Goodyear, AZ 85338

Please note: To protect against fraud, any orders paid for with a personal check or money order will remain on hold for a number of days to allow for the check to clear. Orders placed with other payment types including credit cards and cashiers checks will be processed immediately.

Purchase Orders and Net Terms - We will happily accept purchase orders from corporate, educational, non-profit and government organizations pending a credit review by our finance and accounting staff. Purchase orders must be signed, bona fide documents that specify both a shipping and billing address; the preferred shipping method; and all relevant costs, including product prices, shipping and handling, and taxes (if applicable). Requisitions, letters, faxes, or memoranda referencing a purchase order number will not be accepted. To place an order by purchase order we must receive the purchase order by fax or US mail. Please Fax Purchase Orders To: (623) 242-7600. Some additional terms and conditions include:

• The minimum purchase order amount we accept is $600.

• All products bought by purchase order must be shipped to a US destination.

• Payment terms are Net 30.

• We cannot accept purchase order numbers over the phone.

• We cannot accept international purchase orders.

• We cannot process an order until we have received a signed purchase order.

We cannot accept your purchase order unless you agree to these terms. Please feel free call us at
(623) 606-5835 with any questions. Please contact Customer Support if you have a preferred payment method that you would like added to our payment options.

ORDER CONFIRMATION
After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. The subject line will say "Thank you for Ordering from Rahfurniture.com" and will contain your order number. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.

If you do not receive an "Order Confirmation" email from us within 24 hours of placing your order, please contact us as soon as possible either by phone or email. Be sure to include your account email address and order number. We will send a new confirmation to you.

HOW DO I CANCEL MY ORDER?

If for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please call us at (623) 606-5835. Generally we cannot cancel an order once it has shipped from the warehouse. Therefore the sooner you call the better our chance of catching the order in time. If we are unable to make the change before the order is processed and shipped, you may need to return the item. Please see our return policy for details.

SALES TAX

One of the best things about buying through Rahfurniture.com is that we do not have to charge sales tax within the United States, with one notable exception: orders shipping to destinations in the State of Arizona will be subject to an 8.3% sales tax.

USING PROMOTIONAL CODES

When you join our email list, you will become eligible for the various discounts and promotions we offer periodically on select items. Should you receive a promotion code from us via email, be sure to enter it during checkout in order to apply the discount that is being offered. Please contact us if you have any questions or need assistance with this feature. (Please note, many promotional codes and coupons are limited to one per purchase.)

Shipping Information

HOW WILL MY ORDER SHIP?

We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. We will notify you via email when your order ships. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. We have two methods of shipment available: Small Parcel, Truck Freight

Small Parcel

Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse. We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

Truck Freight Threshold

Many items we sell are too large or too heavy to ship using a Small Parcel carrier. Therefore, our best option is to ship it to you using a common carrier. Truck freight is different than standard UPS, FedEx or US Mail in that the truck freight company will deliver your order to the threshold if yours is a residential delivery (this means to your garage or front door), or to the loading dock if yours is a commercial delivery. Unfortunately, they are not authorized to perform any assembly services. Once we email you the tracking information you can contact the shipper directly to arrange for any additional services that you would like. Examples of additional services are delivery to specific room, or scheduling a specific date and time for delivery. You will be responsible for directly paying the truck freight carrier for these additional services.

The most important thing to remember about truck freight is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.

WHEN WILL MY ORDER ARRIVE?
Delivery times can vary depending on your location. Please allow up to 3-4 weeks for delivery. Delivery may occur sooner and you will be notified via email when your purchase has been shipped and when the delivery is expected. If there will be an unusual delay and delivery will take longer than 4 weeks, you will be notified of the delay with an expected ship date via email.

FREE SHIPPING
In order to keep your cost down and our pricing simple, we either provide Free Shipping or we charge a fixed shipping charge per item. This charge, if any, is listed on the product detail page and covers ground shipping in the continental U.S. Unless you are shipping an order to Arizona (8.5% sales tax) your order total will be known before you begin checkout. We won't surprise you with any hidden charges or handling fees. The price you see is the price you pay. Beware of companies who mask their shipping charges and policies. Shipping large or heavy items is very expensive, so make sure you know what costs you will incur in your order when shopping around.

We keep it simple–our pricing is straight forward and all-inclusive, which saves you time and energy.

SHIPPING TO MULTIPLE ADDRESSES
We want to save you time, so we offer you the ability to send products to more than one address within one order.

It is easy to send your order to multiple addresses. For each item you add to your Shopping Cart you can select a recipient. You can also change a recipient during Checkout. Simply enter an address for each recipient, or select an address from your Address Book.

INTERNATIONAL SHIPPING
At this time, we can only ship orders to destinations in the 50 United States. In select cases, we may not be able to ship an order to Hawaii or Alaska.

Returns and Damage

HOW DO I RETURN MY ORDER?
Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your decor? Whatever the reason, you won't be stuck with an item you cannot use or that you do not want. (Note: If your item was damaged or defective, see our Damage section below). You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will still be deducted from your return refund. . Please also note that some items may be subject to a restocking fee. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.

You may return your purchase within 30 days of receipt. Please note: certain items are not returnable. To return an item:

Using our Standard Return Policy:

• Please email service@Rahfurniture.com and include your original order number, what product(s) you are returning, and your name. Or call us at (623) 606-5835. We will give you information necessary to return the item and a return address.

• Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.

• Return the product using your preferred shipping method to the address you are provided. This may be our main office or to a distribution center.

• Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.

• Please Note: Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. We will issue a credit to the credit card used for the original purchase.

WHAT IF MY ORDER ARRIVES DAMAGED?

Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is shipping by Truck Freight, please note the important instructions below.

If Shipped via Truck Freight

• Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.

• If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging. Our goal is to make buying online easy, safe and efficient.

If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.

If your item is problematic due to a manufacturer's defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.

Using Your Account

Wondering about the status of an order? Want to change your account or order information? Care to subscribe to or unsubscribe from a mailing? Whatever your need, you can do it via Your Account.

The information below should help you look up or change any information you want. If you have ideas for what could be more helpful, please let us know at service@Rahfurniture.com.

EDITING YOUR ACCOUNT INFORMATION
You can change your billing address, name or email address by signing into the Your Account area and clicking on click on "Billing Address" or "Email Settings" links under the Personal Info heading.

FORGOT YOUR PASSWORD?
On the entry page to Your Account, at the bottom of the page, click on the "Forgot your password? Click here" link. Enter your email address, and we will send you your password via email.

CHANGING YOUR PASSWORD OR PASSWORD HINT
You can do this by signing in to Your Account and clicking on "Password" link under the Personal Info heading. You can change your password by entering your old password and your new password twice. You can also change your password hint.

ORDER HISTORY AND ORDER STATUS
You can review your Order History and check on the status of an order in Your Account. To access the Order History section, click on the "Order History" link under the Order Status heading in Your Account. If you are not logged in you will be prompted for your email address and password.

Once logged in you will see a list of all orders you have placed in the past. This is your Order History. You can view the details of any order by clicking on the "View Details" button next to the order of interest. The order detail shown to you will provide all of the information from your original Order Confirmation along with up to date information on the status of each item. You will see shipping information and tracking numbers whenever they are available.

ADDRESS BOOK
The Address Book is an easy way to store addresses for you, your family and friends.

To edit or delete an address, click the "Address Book" link under the Personal Info heading in Your Account. Once you have signed in using the email address and password associated with your account, you will be able to edit or delete any address now on file.

Please note that any changes you make to the Address Book will apply only to orders that are not already in process. If you want to change the shipping address for an order you've already placed, please call us at (623) 606-5835.

OUR SATISFACTION GUARANTEE

"We guarantee your absolute satisfaction 100% of the time."

Everything listed on our site is unconditionally guaranteed. If you are not satisfied with something, please send it back within 30 days of receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your return should you wish to return them.

Please see our returns policy for specific information

*Sales tax fees are not charged unless you are a resident of AZ.

**Please review our refund policy for detailed information